Answers to our most asked questions

A. SwiftMed connects you to a New Zealand doctor on your smart phone or computer and provides prescriptions.

A. Our Doctors treat non-emergency medical conditions, see what we treat.

A. SwiftMed is a New Zealand owned and run company, with New Zealand registered doctors. Click here to see our founder.

A. Anyone who lives or is visiting New Zealand and is 18 years old or over (valid photo ID may be required)

A. You will need a smart phone, tablet or computer with a camera device and internet connection. Most people use their smart phone for the video appointment.

A. Absolutely.  You can choose to have the medications couriered to your home or a prescription faxed to any New Zealand pharmacy. You’ll pay for the medicine at the pharmacy.

A. Delivery is usually within 2 -3 working days (rural delivery maybe slower). All deliveries are non-signature via CourierPost.

A. Yes. Our unique service means that once we have seen you via video-chat, we can offer repeat prescriptions to you that you have previously ordered for $20 (GST incl).

A. Between 9am-10pm every day, including public holidays. Appointments last for 10 minutes.

A.  A video-chat consultation with a SwiftMed Doctor is $39.95 (GST incl). Medication charges vary by product and shipping costs are $6 for non-rural, $9 for rural areas.  For faxed prescriptions, you’ll pay for the medicine at the pharmacy and costs will vary depending on medication.

A. Click here to register.

A. Some medications cannot be legally prescribed online in New Zealand. These include: drugs of dependence and controlled substances eg Duromine, narcotics, stimulants, sedatives and muscle relaxants. Psychiatric medications or prescriptions which require close monitoring eg Epilepsy tablets. Any medicine needing a physical examination by a doctor cannot be prescribed online.

SwiftMed cannot provide sick notes, blood tests, scans or ACC referrals. For any problem that needs an examination or a medication we have not listed, please see your own GP.

A. For some medications, like the contraceptive pill, we need to know a blood pressure reading taken within the last 6 months for safety. You can buy your own home monitor or have it checked at most pharmacies.

A. For additional information please refer to our Terms and Conditions or just ask us here.


This is not an Emergency Service

For Medical Emergencies in New Zealand Phone 111 Immediately